My Stratus Experience

Chelsea Pulley, Executive Administrative Assistant at Stratus Building Solutions' Corporate Office, is this week's official guest blogger.

Please feel free to contact her at http://link.in/ChelseaPulley.

                        

Stratus Building Solutions is here for you, the customer, from square one.  While other companies may advertise their 24/7 dedication to customer service, they rarely follow through with it. There seem to be all sorts of qualifiers, restrictions, and excuses. When you have a question or concern regarding the facility services provided, the last thing you want is an automated voice telling you to press buttons or wait until normal business hours! Stratus breaks the mold when it comes to customer service. We believe that making you happy is the number one priority when it comes not only to a profitable business, but also to successful and long-lasting working relationships.

Another trait that sets Stratus apart from other facility service providers is the fact that Stratus maintains a clear line of communication between franchisees, clients, and the main office; this line of communication is kept functional by calls to check on satisfaction, quality audits to determine the level of clean, and meetings to discuss the facility services provided.

The Stratus office is set up to make it easier for you to communicate with us. If issues ever arise regarding quality of work, your call is directed to the Regional Director or Operations Manager, either of whom can get in contact with the franchisee to determine how to solve the problem. If you’ve got questions regarding an invoice or payment, contact the Office Administrator to have the issue straightened out or your inquiries answered. If you’d like a copy of your contract to review, contact your sales representative or the Regional Director. No matter what you need, Stratus is here for you.

Stratus is also 100% dedicated to customer satisfaction. In fact, Stratus is one of the only facility service providers in the industry to offer a 100% Satisfaction Guarantee; if the clean isn’t up to your standards, you don’t pay for it! We are so confident in our methods, chemicals, and structure that if we’re not performing up to your expectations, all you need to do is let us know!

Our business truly is your satisfaction. We’re here to make your lives easier and less complicated. When you’re happy, we’re happy, so it makes sense to keep you content. With a 100% Satisfaction Guarantee, Green Seal Certified chemicals, and environmentally-friendly processes, we know you’ll be pleased with what we have to offer!

Call 877-731-2020 to find out what we can do for you!

Stratus Military Discount Program

See what real Stratus Unit Franchise Owners say about their experience with Stratus after the military. Stratus Building Solutions is committed to showing our veterans how much we care for them by being the only Facilities Maintenance Franchise to offer a Military Discount. Just our little way of saying "Thank you!"

If there are any questions, please feel free to call the 877-731-2020 number listed in the video.

What Makes a Good Customer?

When you are looking for a cleaning company, you search for who is going to give you the best service for your value. Quality and Value. Well, did you know there are things that make a good customer, too?

What it boils down to is if you have a good cleaner, you’ll be a good customer. No reason to complain, right? There are things that you and your office can do to make that cleaner’s job a little easier, too. Here are some tips to being a great CUSTOMER:

Have Good Communication with Your Cleaner

This means having a relationship with your cleaner or cleaning crew that you can talk to them about potential issues. With the hours cleaners tend to come in (at nights and on weekends), that is sometimes difficult. The use of a log book fixes this dilemma. The customer leaves a note for the cleaner to take extra care in the conference room for an upcoming meeting, for example. The cleaner comes in, immediately goes to the log book and sees the special instructions. Bam! They know what to focus on.

Be Informed of Your Cleaning Schedule

Knowing what is to be done can minimize uncertainty when it comes to your cleaning schedule. As long as everyone knows what processes are to be done at what times, there should be no room for inconsistencies. So know your schedule; it will help you know what to expect and what to look for if things aren’t going as planned.

Have Legitimate Complaints

Again, the log book is a terrific way track complaints and knowing your schedule will legitimize your complaints. If the trash is to be taken out everyday and it’s not, then that is a legitimate complaint. If a customer calls because a specific item has been overlooked that is not on the work schedule or in the log book for the cleaner to know, that might not be as easy to reconcile.

Make it Easier on Your Cleaner by Cleaning Throughout the Day

The cleaning company is there to maintain a clean office. Of course there are specialty cleans for post construction or initial cleans to bring the facility up to standard, but those are just that: specialty. Cleaning up basic messes yourself throughout the day will maintain a cleaner facility so when your cleaners come in, they can concentrate on the details to truly make a healthier facility.

Payment

People who pay their bills and on time are always appreciated in any service field.

Fun to Work With

People who treat their cleaners with respect. Common courtesy is greatly appreciated and builds a valuable relationship with your cleaner. A cleaner who has a good relationship with your company will go that extra mile to make sure everything is in tip top shape. Does that saying go “you catch more flies with honey than you do with vinegar”? Being a fun person who is helpful will really build a great respect for you and your company.

There are lots of ways to be a good customer for your cleaning company. Starting with a smile is step number one.