My Stratus Experience

Chelsea Pulley, Executive Administrative Assistant at Stratus Building Solutions' Corporate Office, is this week's official guest blogger.

Please feel free to contact her at http://link.in/ChelseaPulley.

                        

Stratus Building Solutions is here for you, the customer, from square one.  While other companies may advertise their 24/7 dedication to customer service, they rarely follow through with it. There seem to be all sorts of qualifiers, restrictions, and excuses. When you have a question or concern regarding the facility services provided, the last thing you want is an automated voice telling you to press buttons or wait until normal business hours! Stratus breaks the mold when it comes to customer service. We believe that making you happy is the number one priority when it comes not only to a profitable business, but also to successful and long-lasting working relationships.

Another trait that sets Stratus apart from other facility service providers is the fact that Stratus maintains a clear line of communication between franchisees, clients, and the main office; this line of communication is kept functional by calls to check on satisfaction, quality audits to determine the level of clean, and meetings to discuss the facility services provided.

The Stratus office is set up to make it easier for you to communicate with us. If issues ever arise regarding quality of work, your call is directed to the Regional Director or Operations Manager, either of whom can get in contact with the franchisee to determine how to solve the problem. If you’ve got questions regarding an invoice or payment, contact the Office Administrator to have the issue straightened out or your inquiries answered. If you’d like a copy of your contract to review, contact your sales representative or the Regional Director. No matter what you need, Stratus is here for you.

Stratus is also 100% dedicated to customer satisfaction. In fact, Stratus is one of the only facility service providers in the industry to offer a 100% Satisfaction Guarantee; if the clean isn’t up to your standards, you don’t pay for it! We are so confident in our methods, chemicals, and structure that if we’re not performing up to your expectations, all you need to do is let us know!

Our business truly is your satisfaction. We’re here to make your lives easier and less complicated. When you’re happy, we’re happy, so it makes sense to keep you content. With a 100% Satisfaction Guarantee, Green Seal Certified chemicals, and environmentally-friendly processes, we know you’ll be pleased with what we have to offer!

Call 877-731-2020 to find out what we can do for you!