Choosing the Right Facility Maintenance Company - Selection Gaffes

Thoroughly investigating the capabilities of the service provider is critical. While reference checks are paramount, they do not tell the whole story.

A commitment to initial and ongoing training is essential to success. What are employee turnover contingencies? Do they cross train all of their employees? Do they know how to implement team cleaning processes? Do they know how to organize the work load properly and execute the plan to service the facility efficiently?

By doing the reference checks and asking the right questions beforehand, facility professionals can avoid hiring the wrong provider. Listed below are common mistakes made in the janitorial service provider selection process:

• The service provider can not deliver what was promised.
• The service provider does not provide adequate initial or ongoing training.
• The service doesn't supply adequate crew to perform the services required.
• The facility manager selects the service based on price, instead of a combination of price and quality service.
• The facility manager does not check references of the service provider adequately.
• Ongoing communication does not take place between the service provider and the facility manager.
• The expectations are not clearly defined to all parties.
• Special service schedules are not adequately planned or communicated to all parties involved.
• Problem resolution is not executed either timely or effectively between tenants, service providers, and facility management staff members.
• Security provisions are not adequately taken into consideration.

More things to watch out for when making this important selection coming up next!